Customer Service is Key to Drive for Five

Published by on August 15, 2014 4:43 pm
Bookmark and Share

Freeman_JDPower

By Katy Wild
Executive Vice President | Customer Experience
Freeman

For the fifth consecutive year, Freeman has been recognized for customer service excellence by J.D. Power as part of their Certified Contact Center ProgramSM. While this is the fifth time Freeman has been recognized by J.D. Power, it’s always been at the heart of everything we do. Freeman is known for its customer service. It’s a key differentiator for us and is at the heart of everything we do. We celebrate it. It’s a part of our culture…it’s in our company DNA.

For those of you who follow football, you know that legendary Coach Bill Parcells was inducted into the Pro Football Hall of Fame last year, which is a very prestigious honor. Coach Parcells, who led the New York Giants to two Super Bowl victories, talked about some of the keys to his success during his induction speech. He shared that his most important job was to bring out the most in his players by putting them in the best position to be successful.

That resonates with me because we’re known for our service quality and going above and beyond to deliver a true blue experience for our customers. I believe that the term Solutionists, which you’ve heard a lot about, implies that our employees are empowered to make decisions every day that position our customers and Freeman for success.

We all have an opportunity to make an impact….to make that event…that show…that customer…feel like they are our one and only priority. Whether we’re checking a cable before a show, ironing a table skirt, designing a booth, producing a general session, educating our customers on our full breadth of services and products or producing an event on show site…our employees go the extra mile to make the difference for our customers.

The fifth consecutive recognition from J.D. Power highlights the Customer Support Center experience, however, in my mind, it also speaks to our commitment to delivering exceptional customer service at all levels across Freeman for all of our customers.

Share and Enjoy

Leave your thoughts

Five Tech Trends Impacting F2F

Published by on June 30, 2014 4:20 pm
Bookmark and Share

Optimizing the Next Generation of Event Technology by Richard Reid Vice President | Digital Services Freeman Audio Visual Digital devices, platforms and tools impact the way we communicate, interact and manage everything. At Freeman, we often field questions from clients about different technology they read about in the industry media or hear about[...] Read More

1 Comment, Click here to Read Comments Tags: , , , , ,

It’s Time To Rethink Your Event Models

Published by on June 3, 2014 1:24 pm
Bookmark and Share

This entry first appeared on the blog of our colleagues at FreemanXP Are you ready for the Face-to-Face Experience Revolution? Millennials aren’t the only ones expecting better experiences at events, all your audiences expect more than ever before. Relevant and engaging formats. Participatory experiences. Personalized and on-demand content. Events that[...] Read More

Leave your thoughts

Experiential Marketing Heats Up

Published by on May 30, 2014 12:41 pm
Bookmark and Share

This entry first appeared on the blog of our colleagues at FreemanXP By Alison Jenks Event marketing research reports show the industry is on the rise To reach customers, increase awareness, and drive sales, brands are turning to high-touch integrated campaigns in bigger ways than ever before. The winning combination[...] Read More

Leave your thoughts Tags: , , , , ,

Meaningful Connections

Published by on May 23, 2014 8:59 am
Bookmark and Share

Truth be told, I am a sentimentalist. I don’t wish that I lived in the past nor do I yearn for days gone by, but I am easily nostalgic and it is meaningful for me to consider times and places that have had an impact on my life. I find[...] Read More

1 Comment, Click here to Read Comments Tags: , ,

Five Top of Mind Topics from Event Marketing Summit

Published by on May 15, 2014 4:55 pm
Bookmark and Share

Plus: The Health of the Experiential Marketing Industry (it’s good!) Event marketers from around the globe descended on Salt Lake City last week to network, learn, and keep a finger to the pulse of all things experiential at Event Marketing Summit. The packed three-day schedule included workshops, sessions, speed briefings, and[...] Read More

Leave your thoughts Tags: , , ,

The Future of Site Visits? Virtual, of Course!

Published by on May 13, 2014 8:30 am
Bookmark and Share

We’re now adding the drone option in select meeting spaces and facilities to get a high-definition virtual tour of the look and feel of a venue from the sky

Leave your thoughts Tags: , , , , , , ,

When the Left Brain Meets the Right Brain: The Fruits of Collaboration

Published by on May 6, 2014 1:50 pm
Bookmark and Share

How can a company known primarily for flawless logistics and world-class problem solving also be a creative powerhouse? Ask Nancy Ross, Senior VP of Creative and Freeman Solutionist. Like a matchmaker, Nancy helps bring logistics and creative teams together to create magical engagements — and real-world results for Freeman clients.[...] Read More

Leave your thoughts Tags: , , , ,

Five FAQs For Your Pre-Show Planning

Published by on May 1, 2014 7:42 am
Bookmark and Share

Whether you’re a first-time exhibitor, or trade show veteran, we could all benefit by knowing about the nuts and bolts of being on show site. Check out five questions and answers below to get the lay of the land. 1. What do I do when I arrive at show site?[...] Read More

Leave your thoughts Tags: , , , , , , , ,

ROI on ABCs

Published by on April 24, 2014 2:03 pm
Bookmark and Share

By Matt Kormann Vice President, Corporate Account Sales at Freeman Recently, I joined my local public school district’s board of trustees. Part of our state-mandated continuing education includes a number of team building hours. We accomplished some of those after a recent board meeting. I’ve been through these before. Recently[...] Read More

Leave your thoughts Tags: , , ,

The Power to Ask Can Lead to More Sustainable Events

Published by on April 21, 2014 9:35 am
Bookmark and Share

By Jeff Chase, Vice President for Sustainability at Freeman To commemorate Earth Day, Freeman’s Washington D.C. branch recently hosted a discussion on sustainability in the events industry as part of its “Thinking Thursdays” series, a monthly networking forum for event professionals.  I was joined by Amanda Simons from Greenview to[...] Read More

Leave your thoughts Tags: , , , , , ,

The Importance of Being Invisible

Published by on April 8, 2014 11:54 pm
Bookmark and Share

In the world of event industry trends, technology is a necessity for creating impactful experiences. But it’s not the technology that creates impact; it’s the people behind the technology and how it’s used. “I love technology, but to me, it’s a delivery mechanism. When used wisely, it integrates into the[...] Read More

Leave your thoughts Tags: , , , ,

Use of Lighting and AV Technology to Create Memorable Experiences

Published by on March 11, 2014 3:33 pm
Bookmark and Share

Session W611 at The Exhibitor Show Wednesday, March 18 3:45 – 5:15 p.m. Presented by Mike Wohlitz, Director of Corporate Solutions at Freeman This year at The Exhibitor Show, Freeman’s own Mike Wohlitz will be presenting a session on how to use lighting and AV technology to create memorable experiences.[...] Read More

Leave your thoughts Tags: , , , , , ,

Visit Freeman At Booth 1323 During The Exhibitor Show

Published by on March 6, 2014 3:40 pm
Bookmark and Share

Global industry leader to have major presence on show floor; two Solutionists in educational sessions What: Freeman, the leading global partner for integrated marketing solutions for live engagements, will have a significant presence at The Exhibitor Show, the face-to-face conference and expo for trade show and event marketers, featuring five days[...] Read More

Leave your thoughts Tags: , , , ,

Be “Crazy Generous” My Friends!

Published by on March 6, 2014 2:53 pm
Bookmark and Share

By Bob Priest-Heck Chief Operations Officer, Freeman There’s something I love about those Vonage commercials, where their wildly eccentric “Chief Generosity Officer” extols the virtues of the relentless pursuit of innovations that disrupt traditional conventions that inhibit people from communicating more generously. “Crazy Generous” is more than a tag line[...] Read More

Leave your thoughts Tags: , , , ,

Lead Where You Are

Published by on March 4, 2014 2:37 pm
Bookmark and Share

By Anitra D. Keys President, Freeman Face to Face Toastmasters About 15 years ago – I had something to say. But, I didn’t know how. Of course, I knew how to speak, but what I didn’t know was how my words could influence others. At this time, an unofficial, undercover[...] Read More

Leave your thoughts Tags: ,

Managing Your Risks

Published by on February 13, 2014 6:11 pm
Bookmark and Share

By Ron Graham EVP, Business Development, Freeman Audio Visual It was the kind of announcement no airplane passenger ever wants to hear: “Folks, this is the captain speaking.  We’ve just lost all instrumentation up here in the cockpit and are now flying by Visual Flight Rules.  We’re going to try[...] Read More

Leave your thoughts Tags: , ,

Redefining Leadership: Role of FWD

Published by on February 6, 2014 10:46 am
Bookmark and Share

By Dawnn Repp, Senior Vice President – General Counsel On December 10, General Motors announced that it had chosen Mary Barra as its next CEO. The radio, news sources and social media headlines were on fire that day: “First Female CEO of Global Automaker;” “First Women to Head Up Male[...] Read More

Leave your thoughts Tags: , ,

Connecting People in Meaningful Ways

Published by on January 29, 2014 10:56 am
Bookmark and Share

By Carrie Freeman-Parsons Vice Chair, Freeman In the 18 months prior to the 2014 Convening Leaders Conference, the Professional Convention Management Association (PCMA) and Freeman collaborated to develop the  Revolution/Evolution theme for this year’s event in Boston.  The concept honors the city as the site of the start of the[...] Read More

Leave your thoughts Tags: , , , ,

Change is Fatal if You Fail to Change

Published by on January 8, 2014 11:46 am
Bookmark and Share

By Toby Purdy CMO, Freeman Change is fatal, if you fail to change.  The legendary UCLA basketball coach, John Wooden, said; “failure is not fatal, but failure to change might be.”  No matter if discussing your business or personal brand, change can no longer be a nice-to-have but now it[...] Read More

Leave your thoughts Tags: , ,